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ITIL Foundation

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ITIL ® Foundation

The Foundation Level is the entry level qualification which offers a general awareness of the key elements, concepts and terminology used in the ITIL Service Lifecycle, including the linkages between Lifecycle stages, the processes used and their contribution to Service Management practices.

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Primary qualification:

A basic understanding of the ITIL framework

An understanding of how ITIL can be used to enhance the quality of IT service management within an organization

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