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ITIL Practitioner

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ITIL ® Practitioner

An ITIL® practitioner is an individual who has completed ITIL® training and certification to the second of three certification levels. The qualification held by such a person is officially known as the ITIL® Practitioner Certificate in IT Service Management. ITIL® stands for Information Technology Infrastructure Library. It is a registered trademark of the Office of Government Commerce (OGC), originally devised in the United Kingdom and now utilized by governments and corporations throughout the world.

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Course outcome:

Understand the ITIL model sufficiently to be able to develop, implement and manage an Integrated Change and Release Management framework, using Configuration Management as a critical component

Understand best practices for requesting, assessing, approving and deploying changes to IT services, and be able to relate how these processes contribute to an increase in functionality and quality of IT services

Take and pass the exam for the Practitioner’s Certificate in Release and Control

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